I do like the falafel sandwich & lentil soup, I've been a regular there...until now.
Today I ordered exactly $5.50 worth of food and was charged over $8.00. I showed the woman behind the cash register, went over each item & showed her the menu prices but she wouldn't budge and was rude. I ordered: 2 pieces of falafel, .50 X 2 = $1; 1 zatter bread .50; 1 spinach pie $2, 1 side of hummus from the "extras" section for .50. For the 2 pieces of falafel and the spoonful of hummus, both from the "extras menu" and both of which I ordered saying the prices & pointing at the wall menu while ordering (I wanted to be sure to not get full orders, just sides). That's what the hard-working guy gave me...a spoonful of hummus and 2 falafels in a little container. The owner said, "he gave you the same as a falafel sandwich" which was incredibly far from the truth. The falafel sandwiches are large and full of ingredients.
The $3 aside, who really cares, but he nastiness and refusal to budge & refusal to give me a receipt (I've seen her refuse to give receipts before to people in front of me) is what made me angry.
Oh, the zatter bread was stale, The place was really filthy --hot sauce and tahini sauce smeared on the counters, garbage all over. The staff seem kind. After several trips there I've decided the owner is nasty and the place too filthy.
Farewell, yummy falafel sandwich.