Dear Squizsh Thank you so much for visiting us and for your detailed review. We are thrilled to hear you enjoyed our cyberpunk atmosphere and that our ramen was a highlight of your visit! I would like to sincerely apologize for the issues you encountered. Regarding the burger patty, it was a clear operational error on our part, and we are truly sorry for letting you down. We are re-evaluating our order management system immediately to ensure this does not happen again. As for the kitchen hygiene, we take your "red flag" very seriously. We have already initiated a mandatory hygiene reinforcement week. All staff are being re-trained on strict hair management, and our manager is personally conducting visual checks of all kitchen staff before every shift to ensure a professional and safe environment. To clarify your concern about our vegan status: our entire food menu is vegan. The only exception is certain popcorn seasonings, which we offer specifically as a way to understand our guests' dietary preferences—helping us identify if our visitors are vegan, vegetarian, or simply curious. This acts as a "live survey" for us to better serve our community. We are committed to providing a worry-free experience that matches our unique vibe. We hope to have the chance to welcome you back and show you our improved service. Best regards, The Management Team NEO Shinjuku Atsushi