Thank you for taking the time to share your feedback with us. We’re really sorry to hear about your experience — especially the order mix-ups and that the food and drinks didn’t meet your expectations. That’s definitely not the standard we aim to deliver. We sincerely apologize for the mistakes with your order and the disappointment with the flavors and iced coffee. Your comments are very valuable to us. We will review this with our team to improve order accuracy, enhance the taste profile of our dishes, and ensure our drinks are served as expected — especially something as classic as Vietnamese iced coffee. We also understand your concern about value for money, and we’ll continue working to ensure our quality matches our pricing. We truly appreciate your honest feedback and hope you might consider giving us another chance in the future to provide you with a much better experience.