#1.) We do not add sugar to any of our milkshakes. They are all made with Temptation soy ice cream and Organic Valley soymilk. There is one shake, the Harriet Tubman, that we add a shot of maple syrup to. That's it. #2.) We use canola oil and extra virgin olive oil both of which, upon thorough investigation, contain zero trans fats. #3.) We do not offer a whole grain bread because there isn't a single bakery in Syracuse that makes a vegan one. Believe me, we've checked. We are continuing to explore some options outside our immediate area. #4.) We use "no organic food that you can see"??? Hmmm. Check this list out: http://www.strongheartscafe.com/menu/whats-organic-at-strong-hearts We never claimed to be an organic cafe. We use organic as much as we can and go out of our way to use the best ingredients we can find even if they cost way more and make us less money. If you want an all organic, super hippie, rice cake and lentil loaf cafe, you've come to the wrong place. We try to appeal to people who have absolutely no clue what the word vegan means and succeed every single day with our appealing menu and good service. Thanks for the feedback.