Happy Friday! My apologies for this very late reply, but I am just now seeing your review. I would like to apologize for your not so great experience with the service that you received and the food that wasn't up to your standards. I wish that I had known about your experience prior to you writing this review, as I would have tried to resolve your complaints and also would have issued you a full refund. I am always open to customers’ honest reviews (good & bad) and very appreciative of their support. If you care to reach out to me regarding your experience to discuss further (even though I know its been 7 months ago), please don't hesitate to contact me at 912-266-1887. I am hoping that you will give us another chance and if you do, please let me know and we will make sure that before you leave the window you are 5 stars satisfied. Be well and make it a great day! ~Anna