Firstly I really don’t like leaving bad reviews but I suppose (a) that’s not in keeping with an honest review site and (b) sometimes the service is so bad you want to scream ‘Run away!’ Anyway we entered here with high hopes at 9am for breakfast. The server told me that none of the breakfast bagels were available only toast and avocado. So we ordered that. She got the order wrong and I just got tomato on toast. Now fair enough. I accept my Spanish isnt the best and maybe I got it wrong. No problem. I explained she had the order wrong and she exclaimed whilst tutting at me ‘But that’s what you ordered’ I explained it wasn’t but maybe there’s a misunderstanding but here’s what I want instead. ‘it’ll cost more’ she tutted at me once more. Again no problem I said there’s been a mistake let’s sort it. So she takes my food away goes and gets the card machine and we’re off and running. The correct food comes back but all they’d done is put the avocado on top of the now cold toast. To be fair my wife’s came out on time but that was also cold although at least her order was right. I couldn’t be bothered to have another conversation with the surly waitress so we ate it. The coffee by the way was disgusting. We thought maybe we’d try again so we ordered some cinnamon buns from the menu. No we don’t have those yet she told me -just what’s in the cabinet. A couple of donuts that looked like they’d been there all night.
Anyway we put the plates away in the space for dirty plates and shouted out(loudly)gracias hasta luego and they didn’t even look up let alone respond.
Now I’ve had my own business for thirty years dealing with the public and have employed plenty of staff. If I’d have seen that in my business I’d have sacked them instantly. I can accept bad service if the food is good. I can sometimes even accept the food being average if the service is outstanding. When the servers are rude and the food is awful I am never going back. Maybe she was having an off day but there’s no excuse for impoliteness and as I say I am perfectly prepared to accept that maybe I ordered the wrong thing. But her attitude after that is what has made me write this review. It could have been avoided if she had some class and said’ Oh ok sorry let’s sort it out. I didn’t charge you for that so I need to make an extra charge but we’ll get you what you want’ Not put on an attitude and make me feel like I’d ruined her day. If I were you I’d try any one of the other excellent cafes in Madrid.

Updated from previous review on 2024-07-22