(BE AWARE): UNPROFESSIONAL CUSTOMER SERVICE ALERT

Recently, I went to one of my favorite restaurants to hideout and do school work. This is the experience I received below at One World Cafe at 10:30am.EST 8/20/2017

Review:
"Before you read this, just beware that my rating is related to a specific situation. Actually, I rated this place a 4. That being said, I been coming to this restaurant for a couple of years now. I think today was by far my worst experience at this place. Customer service was horrible. Manager/server was nice but there’s a lot to improvement that needs to be done on her end. Whenever, customers are not satisfied with their food, it's servers/Managers responsibility to accommodate these individuals with something else. Take ownership and go beyond what's expected. I'm asking for a good meal. I put my trust in this restaurant by even spending money here. A food company should value these actions. In this case, I wasn't accommodated with anything. In the server/manager line of defense, it was stated " since I didn't like it, I couldn't swap it for something else". It was recommended that I pay for another dish to satisfy my hunger. There was no way I would pay for a second dish. One bad dish is enough. If you ask me, this particular server/manager need to enroll in customer service improvement class before dealing with the public. This is just my opinion. I literally gave my money away for free, Not cool! The Tofu Scrambler was horrible. Very disgusting. Simple as that. (Sorry Chef). I wouldn't recommend that dish to no one. If you want to have a discussion about what was mentioned above please feel free to write back. This is a learning experience for everyone. Note: I'm not a customer service guru. However, I been working in the customer service industry for about 5-7 years so I know a little something...... I can't make this up!"