2 Filtered Reviews of Wellness Sushi

The reviews below were either questionable or violated our site terms. They therefore are not factored into this business's overall star rating.

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Hulahoopingvegan

Points +78

Vegan
02 Dec 2020

A let down

I was really excited to try this place for months and I love supporting vegan businesses, so it pains me to leave a negative review, but unfortunately I had a negative experience ordering from here and I wouldn’t recommend them.

They offer 2 hour delivery windows that you schedule ahead of time, and it reached 15mins after that 2 hour window and we hadn’t received our delivery yet, so I tried calling them but it went to voicemail. I then messaged them on their business Facebook account to try and check on the status of our order, a bit nervous our order had gotten lost somehow since we didn’t receive any delivery updates besides the initial order confirmation email when we purchased the food several days beforehand. Wellness Sushi read my message on Facebook and left me on read, they never replied. Our food was delivered shortly after I contacted them, but it left a sour taste that they ignored my inquiry altogether and I didn’t get any response. The meal was for a special event so it would’ve been nice to get a heads up that the delivery was going to be late, but even if they couldn’t manage that for some reason, they would’ve came across better had they replied to me in any way after the fact.

The presentation of the sushi platters looks appetizing no doubt, but the quality and taste of them was subpar. It seemed the food had been sitting out for awhile and it wasn’t fresh. The sauces on it drowned out the flavor and while it looks like there’s a lot of variety on the plate, all of the rolls largely tasted very similar and none of them stood out. A minor part but still worth mentioning, I’d recommend using your own soy sauce—the one they supplied tasted very off, and we were about 10 pieces in when we realized the soy sauce that came with the meal was not doing the sushi any favors, and once we switched to a standard soy sauce we had on hand, the sushi went from unfavorable to ok.

I hate to say it but I would purchase the small sushi trays sold at grocery stores before I’d order from here again😒and I wish I could support this place, but with the low quality of the food, the hefty prices, and the poor customer service, I wouldn’t recommend Wellness Sushi. I hope our experience with them was a one off and that others experience better, but regardless I don’t think I’d order from them again. For nearly $90, I’d rather go all out at Hapa or Blue Sushi.

Updated from previous review on 2020-12-02

Pros: Presentation

Cons: Room temperature/not fresh, Poor customer service, Unremarkable flavor

WellnessSushi

08 Oct 2021

Hello our valued customer, this listing was created by one of our beloved customers and we just claimed it back. We're so sorry that it took too long to be able to reply back to you. And we sincerely apologize for your experience in the delivery order which happened a year ago while we were operating and running our small vegan sushi business from the tiny ghost kitchen with a couple of staffs. We totally understand that sushi is best when it's served fresh no matter how best our Chef crafted it. For that reason and to be able to serve our vegan community wholeheartedly, NOW we opened a new storefront serving very fresh sushi starting on Sept 5th 2021and we now have better management team and channels to contact us for any inconveniences immediately. If you love vegan sushi and Japanese dishes, please visit to our newly opened store and try our sushi to change your mind to a whole new experience. We're looking forward to serving you and hoping that you would give a chance to local-owned vegan businesses like us to prove that we're worth to give an another try. We truly appreciate your support and love!

bbyoda33

Points +22

Vegan
22 Sep 2022

Creepy kitchen staff

Picked up food here and the person who gave me my food told me that the guy in the kitchen loves me. So creepy.

Food was nothing special and not worth the trip there.